Managing Cancellations in a Way That Respects Both Your Time and Our Process

At Treasure Island, we understand that plans can change. Whether you made a purchase by mistake or had a change of heart, this Cancellation Policy outlines the steps and terms involved in canceling your order. We aim to make the process clear and fair for all parties while also maintaining the efficiency of our service.

Once an order is placed and confirmed, it immediately begins moving through our processing system. As most items are packed and prepared for shipment within a short timeframe, we ask that customers contact us as soon as possible if a cancellation is required.

Orders may only be canceled before they have been dispatched. Once a package is handed over to our delivery partner, we can no longer stop it in transit. In such cases, the order will be subject to our returns process, and the customer will be responsible for following those steps once the item is received.

How to Cancel an Order and What to Expect

If you would like to cancel your order, please get in touch with our customer service team immediately through the contact form on our website. When reaching out, include your full name, order number, and reason for the cancellation. This allows us to locate your order quickly and take the necessary action.

Orders may be eligible for cancellation if:

·        The request is made within a short time after the order is placed (typically within 2 hours).

·        The item has not yet been packed or marked for shipping.

·        The cancellation does not involve any custom arrangements or special handling.

Once your cancellation is confirmed:

·        A full refund will be processed using your original payment method.

·        A confirmation email will be sent outlining the cancellation and refund timeline.

·        Refunds may take 3 to 7 business days to reflect, depending on your bank or payment provider.

If your cancellation request is made too late and the order has already been shipped, you will need to follow the return process once your order is delivered. We ask that the item be kept in unused, original condition to remain eligible for a refund.

Conditions That May Affect Cancellation Eligibility

We reserve the right to decline cancellation requests in situations where the item has already left our facility or involves limited stock or time-sensitive promotions. In such cases, we aim to support you through the return process instead.

Treasure Island also reserves the right to cancel an order under the following circumstances:

·        Incorrect or incomplete customer information that prevents delivery.

·        Payment is not verified through our secure system.

·        Product listed with pricing or availability errors.

·        Any activity that suggests fraudulent or unusual purchasing behavior.

If Treasure Island cancels your order:

·        You will be notified via email immediately.

·        A full refund will be issued without delay.

·        We may request additional information before accepting future orders.

We encourage customers to double-check all details before placing an order. This includes contact information, delivery address, and product selection. Taking this step helps avoid unnecessary delays or complications.

We aim to be clear, timely, and fair in all our cancellation practices. If you have any questions or would like to discuss a cancellation request further, please reach out using the contact details available on our website. Our support team is available during business hours to assist you.